Hoping for some with this one! We have a bit of a strange problem with cloud storage. I first noticed duplicate accounts appearing. We seem to have a lot of them. The same user name suffixed with a "1". So we have a joe.bloggs, a joe.bloggs2 etc. At the same time, I'm seeing "New user registration" when people login - despite them not being new users. I've asked for feedback from users and I'm being told that the following happens:
1. Quite often, if a user logs in, logs out, attempts to log back in, they will get an error. "You have successfully connected with cloud storage".... followed by "....we unfortunately could not retrieve your email address". Perhaps the start of the problem?
2. Quite often users are getting an "unable to login" error with a "insufficient cloud storage" message.
Any ideas on fix and prevention?