Problem with contacts

Hey!
I've got 3 oneall apps that are configured almost the same. Also, I've almost the same apps for every social network.
On one of them, I cannot retrieve the contacts.

The error message is:
The API has refused the request: retrieving contacts is not available for this social network
for every social network.

That's strange because I can get this info manually. Also, I ensured that every app has appropriate permission.
Could you check whats wrong?

The app name: truststamp-staging
It works as it should on the rest of my apps.

Answers

  • Claude_SchlesserClaude_SchlesserAdministratorOneAll Team
    Hi Tomasz,

    what exactly do you mean by getting the info manually?
    For which social network are you trying to pull the contacts?

    Regards,
  • I was trying with:
    Facebook, Google, Instagram.

    Instagram - I'm scraping it also on my own - and I'm able to get contacts info

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