Redirect sometimes not working

Answers

• Fred_PinelMember

  September 2016

  Hi,
  This redirect is valid (it completes the social login on OneAll side).
  What is your application domain name? (so we can check the logs)
  Also, is this always happening with IE 11?
  Otherwise, it could be a temporary problem with the social network itself.
  
  Thanks.
• Patrick_KonstantinMember

  September 2016

  Hi, thanks for your reply. Our Domain name is drschaer.
  This is not always happening, the only instance where I could reproduce this is on our customers machine. I don't think it has anything to do with the social network itself (facebook), as login using the same account at the same the using chrome worked just fine.
• Claude_SchlesserAdministratorOneAll Team

  September 2016

  Hi Patrick,
  
  as far as we can see on our side, the login with the social network works correctly.
  
  In our logs there is however a good number of connections for which your server did not retrieve the user's social network
  profile data after the connection with the social network.
  
  It works for most of the connections, but not for all.
  It your customer's website load-balanced servers?
  
  We will also make some more tests on IE11
  
  Regards,
  
  
  
• Patrick_KonstantinMember

  September 2016

  Hi Claude, yes, we are behind a load balancer. Do we need some additional configuration?
• Claude_SchlesserAdministratorOneAll Team

  September 2016

  Hi Patrick,
  
  no, but as some connections work and others not, the problem might be on one of our web servers.
  Do all of the servers have PHP CURL and are allowed to make a connection to our API ?
  
  Can you trace back on which server you are when it does not work?
• Patrick_KonstantinMember

  September 2016

  Hi Claude, the servers are identical clones. I don't think it has anything to do with our servers, as the customer gets stuck on https://xxx.api.oneall.com/socialize/callback.html?provider_connection_token=xxx
• Patrick_KonstantinMember

  October 2016

  Hi Claude, any news on this?
• Claude_SchlesserAdministratorOneAll Team

  October 2016 edited October 2016

  Hi Patrick,
  
  could you point me to an url where I can do some more testing?
  
  I had a look here:
  http://contact.schaer.com/en/schar-club-registration#
  
  But these don't seem to be Social Login from us.
• Patrick_KonstantinMember

  October 2016

  Hi Claude,
  
  you can test here: https://www.schaer.com/de-de/registrieren
  
  Thanks!
• Claude_SchlesserAdministratorOneAll Team

  October 2016 edited October 2016

  Looks great! Very nice implementation.
  I did some tests and could not see any issues right away.
  
  Could you please add this line:
  _oneall.push(['social_login', 'set_popup_usage', 'never']);
  
  Just after this line:
  _oneall.push(["social_login", "set_providers", ["facebook","google","windowslive"]]);
  
  Could you then please check if the error still occurs?
  If possible also please tell me the exact browser/version on which the error occurs.