Could not contact API. Is the API connection setup properly ?

Answers

• Fred_PinelMember

  July 2016

  Hi,
  What error did you get?
  
  Regards
• Alessio_TortelloMember

  July 2016

  Could not contact API. Is the API connection setup properly ?
  
  
• Fred_PinelMember

  July 2016

  Hi,
  Testing the login on the Wordpress site does not seem to work either.
  The screenshots you posted are for PhpBB, right?
  The first thing to check are your credentials, are you sure they are correct?
  
  Regards
• Alessio_TortelloMember

  July 2016 edited July 2016

  Thanks for the answers!
  The login doesn't work in Wordpress
  Yes the screenshots are for phpbb.
  Ok, what kind of credentials? i copy and past the api credential.
• Fred_PinelMember

  July 2016

  Hi,
  Yes, the credentials are the application name (subdomain), private and public key.
  Are you sure those match?
  It is a little strange that PhpBB and Wordpress API verification fail.
• Alessio_TortelloMember

  July 2016

  Hi, yes application name (subdomain), private and public key are the same
  what can i do?
• Fred_PinelMember

  July 2016

  Hi,
  You're right, the credentials are ok.
  Could you try to select other parameters, such HTTP (and not HTTPS), and either CURL or FSOCKOPEN, to see if any other combination works?
  To check if it is not a firewall issue, you could try this command from your server telnet pokemonitaliaforum.api.oneall.com 443 (if possible).
  
  Thanks.
• Rudy_SannaMember

  January 2017

  I have the same problem with phpBB 3.1.8 on altervista. Anyone found a solution?
• Claude_SchlesserAdministratorOneAll Team

  January 2017

  Hello,
  
  there can be two reasons for this error:
  
  - The server cannot make outgoing request using FSOCKOPEN or PHP CURL because these modules are not installed
  - The firewall of your hoster blocks the outgoing requests
  
  Could you please ask your hoster if outgoing request using FSOCKOPEN or PHP CURL are technically possible and allowed?