OA Social Plugin & Ticket System as third party plugin

Hi guys,

I am experiencing some issues with a third party plugin, a ticket system premium plugin called AIO Support Center

What it does, when a user is signing in to the website it sets him as a "customer" - it works great when the user is registering regularly, but when the user is registering with Facebook, with OA Social Plugin - it sets the user as "no role for this user" - which is not enabling him to use the system, send tickets etc..

I have contact their support, trying to understand what to do and that situation, here is their answer:

AIOSC Role is added on user_register hook which is called in default WordPress registration process and your Facebook plugin is either not using this hook or it's using it in a wrong way.

Unfortunately, we are not able to provide support for third-party plugins and you should contact author of that plugin.

What should we do to fix this issue? using this plugin is very important to us.

Best Regards,

Best Answer

  • Fred_PinelFred_PinelMember
    Answer ✓
    Actually, we are using the user_register hook.
    So, the issue was probably something else.




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