Social Login redirecting to a 500 error page after inserting credentials


I have the same problem on Amazon and Google: I set up everything correctly, however I am getting an error message right after one inserts the account credentials. And I am also receiving an error message email from you.


Best Answer


  • Hi,
    What are those error messages? (or parts of)
    Also, is there anything in the logs?
    This seems to be a redirect error, after logging in.

  • Hi Frederic,

    I get a 500 Server error. Message is:
    The website encountered an error while retrieving It may be down for maintenance or configured incorrectly.

    This happens with Google and Amazon. Still need to configure the other Social.

    Lastly, I tested the Auto detect connection API settings within the Module configuration page and everything seems to be working fine!

  • Hi,
    How do you set the URL to login?back=my-account ?
    We have something like index.php?controller=authentication&back=my-account.
    (just so we can try to reproduce your error).
    Yes, the API is fine (we see the logs from here).
  • Hi Frederic,

    Can you clarify what do you mean by "How do you set the URL to login?back=my-account ?"

    I actually followed the instructions and nothing else?

  • Hi,
    Just wanted to why your URL do not show like ours (on our test site).
    Also, which version of Prestashop are you using?

  • Great!
    And thanks for posting your process here, as it will help others.


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