error on every first time login/ register

edited March 2016 in Opencart
im using on opencart
and on every user register ,, at the first time..
always show error :

MySQL server has gone away
Error No: 2006
SELECT customer_id FROM `oc_customer` WHERE email = '' in /home/xxxxx/public_html/system/database/mysql.php on line 50

but, account still register and success add to database..

it happen on first time new register user.., so every time new user register the always told us that there is an error like that above

any one knows how to fix it?


  • Hi,

    Not sure this is related to the Oneall plugin.
    Does it also happen when registering normally (not via Oneall icons)?

  • Claude_SchlesserClaude_SchlesserAdministratorOneAll Team
    Hi Anton,

    could you please post a link to your shop?



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