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Why wont you cancel my account? (and stop charging my credit card)

edited November 2017 in Questions
I have written to you three times over the last two weeks to get my account cancelled and for you to stop charging my credit card.

I am not sure what I need to do. I have used the link suggested in a previous question ( -
suggested by Claude_Schlesser)

Please advise - or action my cancellation request and let me know that it has been done by return email

BTW : I would not have posted in a public forum - but the lack of response leaves little option

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