Possible bug Facebook login

edited June 2018 in Social Login


I'm trying to integrate OneAll social login on Prestashop, so I'm using your Prestashop module latest version 4.3.0.

I'm having problems with Facebook login:

  • User already registered into my shop with the same email used with Facebook, so he just wants to login with Facebook.
  • He clicks on Facebook login button
  • Load a screen of data confirmation (Name, Lastname, email and newsletter checkbox).
  • If he click on confirm he get this error msg:

This email address is already taken

Seems to be that OneAll module wants to create a new account, when it just have to login because the user already exists.

I have checked the option " Enable Account Linking " and "Only ask for missing values (Faster Registration)" in your module.

What is wrong?

Thank you!


  • Claude_SchlesserClaude_SchlesserAdministratorOneAll Team

    Hi Lucas,

    have you confirmed your Facebook account? Or is it a new account?


  • Hi Claude,

    It's my old Facebook account, it should be confirmed because I've been using it for years.

    I have other modules that uses Facebook login (cart module for example), and I have no problems with them with my Facebook account.

    Best regards!

  • Craig_GomezCraig_GomezMember
    edited June 2018

    hey, lucas try changing the password and login again in your facebook!


Please sign in to your OneAll account to ask a new question or to contribute to the discussions.

Please click on the link below to connect to the forum with your OneAll account.