Facebook Platform Policy - App Deactivated

edited April 2021 in Social Login

I received a message from Facebook which says:

Your app szolnokzene (AppId: xxxxxxxxxxxxxxx) doesn't fully comply with our Platform Policies. Since we're striving to improve the Platform experience, your app has been deactivated.

Your app is violating Platform Terms 7.a-d: To view this policy in entirety, visit the "Compliance Review Rights and Suspension and Termination of these Terms" section of our Platform Policies at https://developers.facebook.com/terms. This policy includes information on app review, regular monitoring, auditing rights, and certifications.

To bring your app into compliance, provide the following in your appeal:

When reviewing your app, weren't able to find any integration in your app or verify the permission use case that you provided during App Review.

To complete our review of your app, we need the following information from you:

  • Your app's use case for the integration, such as Facebook Login, Invite Friends, Like, Share buttons.
  • Detailed instructions on where we can find and verify the integration/permissions in your app.
  • If applicable, detailed instructions on how we can access your app.
  • If applicable, valid credentials for us to login to your app and test its functionality and use of any Facebook API integration. These credentials should be valid indefinitely to allow for future review of your app.

I have just updated the app setup a few days ago according to the instructions in the dashboard, and my understanding was that it's OneAll who takes care of the rest (compliance, etc.).

Now I really don't know what to do.


  • I have received the same email from facebook and really hope they will not deactivate the app.

    Did you find a solution ?


  • I haven't found a solution... I expected OneAll to give advice, as the app is written by them.
    I will try to appeal through developers.facebook.com but my hopes are low.

  • Huh, Facebook replied to the appeal:


    We have received your request for appeal for your app szolnokzene (AppId: xxxxxxxxxxxxxxx). Your app has been restored due to the sufficient information you provided for us to be able to review your app. We will continue to review your app so you may see further messages from us if other violations on your platform are found, so please keep an eye out.

    Thank you for your continued cooperation to keep our platform safe.

    So, all is good now.

  • What information did you provide, and where? I just go the same notification and I'm having difficulty locating where to put the information.

  • I too just received this notice. Any advice as to how to proceed and what information to provide in an appeal letter would be greatly apricated.


  • Damien_ZARADamien_ZARAMemberAdministratorOneAll Team

    Hi everyone,

    In your email it is written "When reviewing your app, weren't able to find any integration in your app or verify the permission use case that you provided during App Review.". If you all get these sentence, it's probably the same problem.
    So I think that the field Website URL is not the good one or missing. You need to specify your website URL because Facebook will use this email to test your Facebook login implementation.

    Best regards,

  • I have received the same email from Facebook. I redone the Facebook setup as per the instructions in the OneAll Dashboard. I am able to successful test on Google Chrome but when I retest in Mozilla Fire Fox the callback does not complete. Any suggestions on how I can resolve the issue?


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