OA Social Plugin & Ticket System as third party plugin

Amir_Aharon

Hi guys,

I am experiencing some issues with a third party plugin, a ticket system premium plugin called AIO Support Center

What it does, when a user is signing in to the website it sets him as a "customer" - it works great when the user is registering regularly, but when the user is registering with Facebook, with OA Social Plugin - it sets the user as "no role for this user" - which is not enabling him to use the system, send tickets etc..

I have contact their support, trying to understand what to do and that situation, here is their answer:


AIOSC Role is added on user_register hook which is called in default WordPress registration process and your Facebook plugin is either not using this hook or it's using it in a wrong way.

Unfortunately, we are not able to provide support for third-party plugins and you should contact author of that plugin.


What should we do to fix this issue? using this plugin is very important to us.

Best Regards,
Aaron

Fred_Pinel

Hi,
Actually, we are using the user_register hook.
So, the issue was probably something else.

Regards

Fred_Pinel

Hi,

That is correct, we are not using the user_register hook (we will look at adding this, because it would make things simpler).
However, you can set the role for a new user using a procedure documented here https://docs.oneall.com/plugins/guide/social-login-wordpress/, section 3.5.

Hope this helps.

Amir_Aharon

Hi Fredric,

I will look into it, thanks :-)

Amir_Aharon

Hi Frederic,

It was very helpfull, its working now