Contacting API loads forever

Anne-Marie_Connault

I'm using Prestashop 1.6.1.1 with the OneAll Social Plugin 1.7. I have verified that my server has php5_curl installed (using phpinfo() and a manual test), and that my firewall allows outgoing 443 connections (using telnet).

However, both the "Autodetect the best API connection settings" and the "Verify the API settings" display a "Contacting API - please wait..." message with a spinning icon when I click on them, and they never resolve to a success/error message. They just load forever (not literally, but you know what I mean!).

I have triple-checked the API credentials and they are correct.

When I try to use the authentication widget, it gives me an API connection error message, confirming that your plugin is unable to contact your API.

I'm running Prestashop from a HostUS VPS, could that be a source of the problem?

Fred_Pinel

Hi,
Do you still experience the problem? If not, when did you see it?
If so, can you test the https connection from your server: by connecting to https://www.oneall.com/ping.html ?
Normally your hosting location is not important.

Regards

AmiCasaIdee_Arredamento_Etnico

hi
im italian, sorry for my bad english. Im using prestashop 1.6.1.1 and OneAll moldule 1.7 but when i click on AUTODETECT the best API connection Setting the whell run infinitely, nothing happen. Im hosted on ARUBA server. Do i have to configure something?
Help me please.

Thanks
Peter

Fred_Pinel

Hi,
The log show some activity from your application, are you still having the problem?
Can you verify the configuration settings after manually setting the API Connection Handler?

Regards.

Sergio_Euan

Hi, i have the same problem, does someone have the solution for that? i've check the keys and the subdomain, and its correctly but when i try to verify the api settings it loads and never changes. I am using prestashop cloud 1.6.1.3

Help please.
Thanks.