Subscription change

Renato_Giuliani

Hi there, we had a plus yearly plan, changed to business for one month and now changed back to plus. You charged us again for the plus subscription for the whole year.

Could you please:

- credit us one month of plus subscription since for one month we used business
- cancel the last invoice and send us back the money?

Thanks.

Fred_Pinel

Hi,
We will investigate this today, and let try to fix this as best we can.

Renato_Giuliani

Hi there, did you investigate it by now? Would be great to get some answers. Thanks.

Fred_Pinel

Hi,
We thought we had... We're checking again. Sorry about this.