My users are not being able to sign-up via Twitter!

Samer_Al_Sayah

When a user tries to sign-up using Twitter, the response from Twitter API comes back without Email adress!
Please advise

Samer_Al_Sayah

Thanks a lot Fred. Finally its working fine now and we are getting user's emails from Twitter.
best,
Samer

Fred_Pinel

Hi,
Yes, this is normal, because by default Twitter does not provide email addresses.
There might be a way to request additional permissions for your Twitter app, requiring their approval.

Now, depending on the environment you're using (a CMS...) there are wasy to prompt the user to provide one when none is available.

Regards.

Samer_Al_Sayah

Hi Fred,

I have whitelisted my App in Twitter and they approved it. My Settings in Twitter allows me to fetch user's email address. I also regenerated the tokens and updated oneall settings but still I am not able to receive the email address. Is there anything I should do?

best,
Samer

Fred_Pinel

Hi,
What is your oneall application subdomain?

Currently we do not process email addresses from Twitter, because the situation never happened. If you can get these addresses, then we'll make changes so as to handle it on our side too.

Regards.

Samer_Al_Sayah

Hi Fred,

Subdomain: dawriplus
Public Key: 75fb279b-834e-4239-aea1-ff1fd6f1b439

As mentioned earlier, our Twitter Application is now whitelisted and is allowed to fetch user's email addresses, thus oneAll can now fetch the emails for our Twitter App from users.

Appreciate your support.
Samer

Fred_Pinel

Thanks.
Could you also provide us with the URL for the website which uses Oneall?
Sorry for not asking this before.

Regards

Samer_Al_Sayah

Hi Fred,

Its http://test.secure.dawriplus.com/DPSSO/login

Its in arabic, so Ill try to guide you through. You will click on the Twitter icon to log in, which integrates with your twitter account, then you will be redirected to the login page, which shows a red slipper telling you that we are sorry for not being able to fetch the email address.

Let me know if you need any help.

best,
Samer

Fred_Pinel

Hi,

Indeed, the email address does seem sent by Twitter.
As mentioned, we do not forward this to your website currently.
We will add this to our todo list!

Regards.

Samer_Al_Sayah

Thanks Fred.

Is their a timeline of when will this be available?
Moreover, can you please ping me when this is done, so we enable Twitter registration on our live production server (as its currently on development environment and not enabled to public).

best,
Samer

Fred_Pinel

You're welcome.

Well, as soon as we get a whitelisted app, we can work towards adding this field, which should be complete in a few days (not the actual effort, but the time elapsed).
If we do not get whitelisted by Twitter, we have other options so it will happen.
So, about a week.

Yes, we will definitely ping you when ready.
Thanks!

Fred_Pinel

Hi,
Just to let you know we've run into some delays... But this is on our list!

Samer_Al_Sayah

Thanks Fred.
Will be waiting for your confirmation.

Fred_Pinel

Hi,
This is in place now. You may give it a try.

Thanks.