error on login attempts

Robert_Nesbit

getting error Error: Could not load template /home/superpho/public_html/fbg-clearance.co.uk/catalog/view/theme/default/template/default/template/module/oneall.tpl! in /home/superpho/public_html/fbg-clearance.co.uk/system/library/template/basic.php on line 26

notice that the link is default/template/default/template it is repeated where it should not be i have checked basic.php and there is no reference to this any help would be appriciated

Fred_Pinel

Hi,
Yes, there is something wrong in the template paths, as used by:
/home/superpho/public_html/fbg-clearance.co.uk/system/library/template/basic.php
We are not sure where this file comes from (another module or theme).
Could you post the content of that file? (if not too large)
What is the value of DIR_TEMPLATE in your config.php ? (under your installation's home directory, maybe: /home/superpho/public_html/fbg-clearance.co.uk/config.php)
Should be something like:
define('DIR_TEMPLATE', '/home/superpho/public_html/fbg-clearance.co.uk/catalog/view/theme/');

Regards

Fred_Pinel

Hi,
Are you using OpenCart version 2.2?

Regards

Watson_Savet

That template path error looks like it may be caused by an incorrect theme or module configuration. Similarly, for an nbi online registration appointment, following the correct registration steps and verifying your information beforehand can help avoid common issues and ensure a smooth application process.

Johnsmith

I’ve faced similar issues where a duplicated file path caused a page to look for a template in the wrong directory. In cases like this, I usually check the extension/modification files and clear the cache, especially if VQMod is involved. It’s also worth checking whether the OneAll extension is generating the incorrect path rather than changing basic.php itself. I’ve found that checking the complete requirements guide for a process before troubleshooting can also help avoid missing configuration steps.