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Can't Log Onto Site At All. Urgent Help Required!

Ian_McDonnellIan_McDonnell
edited April 2016 in Simple Machines Forum
Have upgraded this morning and no members (admin or otherwise) can access the site.

The following error is being displayed:
Fatal error: Cannot redeclare template_oneall_social_login() (previously declared in /home/ianmcdonnell/public_html/forum/Sources/Load.php(2226) : eval()'d code:331) in /home/ianmcdonnell/public_html/forum/Sources/Load.php(2226) : eval()'d code on line 440

I can access with FTP but have no idea how to fix this. Please could somebody help as the site is down.

Many thanks

Best Answer

  • Fred_PinelFred_PinelMember
    Answer ✓
    Hi Ian,
    As we identified together earlier today, this was due to a double install.
    This mod does not upgrade, but a full install. SMF just warns about this, but does not prevent it's install.

    Regards

Answers

  • Fred_PinelFred_PinelMember
    Hi,
    What you upgraded is the Oneall plugin?
    Did it not work at all after install?

    Thakns
  • Ian_McDonnellIan_McDonnellMember
    Hi. Yes have upgraded the One All. No problems with the install at all. Logged out to go to the registration page to try the new options and now can't get back in. All members are reporting the same error message.
  • Fred_PinelFred_PinelMember
    You can also try deleting the cached files, delete the data-...php files in cache sub-directory except index.php and .htaccess (do not delete those).
  • Fred_PinelFred_PinelMember
    You may also contact us by email (in the profile).
  • Ian_McDonnellIan_McDonnellMember
    Have deleted files as above. Still same problem.
  • Ian_McDonnellIan_McDonnellMember
    Have contacted via email. Thanks.
  • Ian_McDonnellIan_McDonnellMember
    Can I just say a massive thank you to Fred Pinel for all his help today in fixing an issue which was completely my fault!!

    Absolutely superb service and support.

    Thank you so much.
  • Vedat_ÖzgürelVedat_ÖzgürelMember
    hi i have the same problem and mailed to you

    Fatal error: Cannot redeclare template_oneall_social_login() (previously declared in /home/jdm/public_html/Sources/Load.php(2241) : eval()'d code:331) in /home/jdm/public_html/Sources/Load.php(2241) : eval()'d code on line 440
  • Fred_PinelFred_PinelMember
    Hi,
    Ok, we replied back in email.

    For reference, this can occur when the new version of the MOD is installed without first un-installing the previous version.

    Regards
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