Unable to login via Steam

Jerry_Losey

Hello,

A few of my users are unable to use OneAll Steam login to register on my phpbb3 forum. Other users are able to do it just fine.

They click "Register" on my site and then click the Steam icon. The popup appears and they enter their Steam credentials to authorize. Once they click "SignIn", the popup disappears and nothing else happens. We have tried using multiple browsers, disabling adblockers, etc. Nothing seems to work.

I thought it might be the Steam API, but some users can register fine, others can't.

Sander_Vad

Same for me, looks like the steam API is broken, None of my users are able to login with steam

Jerry_Losey

This is intermittent for me. Some users can do it, some users can't. No idea what's going on.

Sander_Vad

Any ideas how we can solve this?

Jerry_Losey

No idea. Waiting on someone from OneAll to come by to help...

Jamie_Hall

I've got the same issue, we a site (wordpress) which has 35,000 users logging in and out via steam since September 2015. Only in the last 6-7 days has this been an issue and we're getting a LOT of requests from users saying they can't login.

OneAll advised me that it was steam servers running slow, however we also run 3 other sites using a different wordpress social login plugin for Steam which have no issues whatsoever. If OneAll can't fix this ASAP we'll have to switch to the other plugin in a matter of days as we're losing subscribers

Jerry_Losey

Exactly. If I were a paid member, I'd be mad that I cannot use this service. I'd be even more pissed off that there's been nobody from OneAll here to talk about it...

Jamie_Hall

Well, gl everyone. I've switched out OneAll for an alternative, the support has been shocking for a service we're paying $1300 a year for.

Fred_Pinel

Hi,
First of all, apologies for the delay in getting to our question.
Regarding the support level for your service contract, I agree with you to find this unacceptable.
However, I can only speak for this Forum. Have you tried to contact our team through other channels, like email.

If this post is still of interest to you, then Steam was having availability issues lately. Intermittent failures, but failures nonetheless.
The improvement we could make is to improve the error reporting.

Regards.