Problem with instagram

Tomasz_Kolek

OneAll for instagram returns:
{'action': 'authenticate_user', 'plugin': {'data': {'status': 'error', 'action': 'login', 'reason': 'connection_failed', 'operation': 'nothing_to_do', 'description': '[API CALLBACK ERROR] 90000:Result unknown'}, 'key': 'social_login'}, 'connection': {'connection_token': 'XXXXXXX', 'date': 'Fri, 02 Dec 2016 00:59:12 +0100'}}

A few hours ago everything worked fine.

Claude_Schlesser

Hi Tomasz,

could you please post a link to a page where I can reproduce the error?

Regards,

Tomasz_Kolek

I asked our testers for retesting the problem and it seems only my Instagram account has the problem.
My Instagram is always logged in. I logout and login again - now it works.

Maybe it helps you with an investigation.
dev.truststamp.net is one of our env where the problem appeared.

Tomasz_Kolek

Any solutions?
It exists only for some of our Instagram accounts

Claude_Schlesser

Hi Tomasz,

could we access your development environment in order to do a test?

Regards,

Fortunat_Lüthi

Hi Claude,

We have a similar problem.
We got a message:
{"code": 400, "error_type": "OAuthException", "error_message": "Client Disabled”
and on Instagram the client got disabled.

Do you know why the client (OneAll I guess) got disabled and how we can make it work again?

thanks,
Fortunat

Arlo_Barnes

{"code": 403, "error_type": "OAuthForbiddenException", "error_message": "You are not a sandbox user of this client"} here.

Claude_Schlesser

Hi Arlo,

you are receiving this error because the Instagram app is not available to the public.
It can only be used by the owner of the app (or users having been invited using the Sandbox panel of the app).

Please open your Instagram apps here:
https://www.instagram.com/developer/clients/manage/

Then "manage" your app, open the panel "permissions" and "Start a submission".
Once Instagram has reviewed the app, it will be public and work for everybody.

The process is unfortunately very complicated, but this is out of our hands.