User Explorer

Paris_Pantelis

Hi,
i'm new here (1st day) and i wonder if a user from two different social media (like FB & Google) should appear in User Explorer as two different persons or as One.
Now i can see two different persons for the same email address and name from Facebook & Google (mine). Is there a way to see uniuqe person with all linked social media o them?

thanks
Paris

Claude_Schlesser

Hi Paris,

what your developers can do is:

1) Read the email address, user_token and identity_token received from our API when the user registers.
2) Check if there is already an existing user with the same email address
3) Make sure you have a user_token for that user
4) Re-link the identity_token to the existing user_token
http://docs.oneall.com/api/resources/identities/relink-identity/

You should also implement our Social Link service, to that users can manually attach multiple social network accounts to their existing account. Here a guide: http://docs.oneall.com/services/implementation-guide/social-link/

Claude_Schlesser

Hi Paris,

yes it's normal that each social network profile is displayed as a distinct entry.
If you click on the username, you can see a section User Identities on the bottom of the page.

If one and the same person has linked multiple social networks, then they will be listed there.

Regards,

Paris_Pantelis

Hi Claude and thanks for the info,

The truth is that I checked “User Identities” in both “usernames” from Facebook and Google for the same person (same name & same email address) and there was only one provider for each username. After that i post this question.

This means that something is wrong and the OneAll system doesn't recognize the person as one ?

regards
Paris

Paris_Pantelis

Hi,

does anyone know what could be wrong and i don't have more than one identities when i'm looking one username of a person whitch have been logged with Facebook & Google (same name & email address for both)

Claude_Schlesser

Hi Paris,

could you please tell me which platform (WordPress, Joomla ... ) you are using?

Regards,

Paris_Pantelis

We have Kentico Platorm (http://www.kentico.com/) v7

Claude_Schlesser

Hello,

have you implemented Social Login on your own or was it provided by the Kentico platform?

Regards,

Paris_Pantelis

Our developers made the impementation.
I'm on BI team and i'm trying to take advantage of this new feature...

Paris_Pantelis

thanks