We all are spoiled by live chat support from other developers and here at OneAll you can leave a request for support that might never be addressed, I see. You guys need to commit to answer all questions anyhow within 24 hrs, otherwise it is not interesting for us to use your plugin, see. I have a OneAll failure and my site stops working, no one can log in. I do not have even 24 hrs, I need an urgent assessment, thousands of people are writing to me to complain that they cannot log in, it is a nightmare and I cannot get a support from OnAll. I can only leave a question that, if God wants, might be answered some day in a remote future or NOT. Serious websites would not risk working with a plugin that is not supported. Please do something.