LoudVoice Authors Photo for Twitter are too Small

Ryan_Christenson

It appears the default size for social avatars is 48x48 for loudvoice. However, I noticed for twitter that the API is pulling the mini 24x24 twitter profile image when it should be pulling the normal 48x48 image.

https://developer.twitter.com/en/docs/accounts-and-users/user-profile-images-and-banners

Claude_Schlesser

Hi Ryan,

this error has been fixed with the latest release for LoudVoice.

Best Regards,

Claude_Schlesser

Hi Ryan,

thank you for the bug report, this error should now be fixed!
Please note that the user needs to re-login in order to display the new avatar.

Best Regards,

Ryan_Christenson

Hi Claude,

It's still loading the 24x24 twitter image. I posted a "twitter test" a moment ago on the demo and same behavior:
https://www.oneall.com/services/loudvoice/

It also displays the 24x24 twitter image in Authors Moderation in the OneAll dashboard.

I even deleted an author manually in the dashboard to see if that would make a difference but still the same results with a 24x24 image being fetched from twitter.

Claude_Schlesser

Hello,

could you please open our demo and do a logout/login and then post another test?
https://www.oneall.com/services/loudvoice/

Regards,

Ryan_Christenson

Nice it's working now on the demo.

It's not working live on my site though. I'm assuming you were testing it on the demo first?

Thanks, Claude.

Claude_Schlesser

Hello,

could you please give me a link to your live site?
I will have a closer look.

Regards,

Ryan_Christenson

I sent you a PM with more details.

Ryan_Christenson

No fix on this yet? Twitter mini images still appears instead of normal.

Claude_Schlesser

Hi Ryan,

could you try to logout/login and then post a new message?
The user avatars are updated when users add a new post.

Regards,

Ryan_Christenson

I have tried that several times to no avail. I even deleted authors in the OneAll control panel and then logged in to have the author re-created and the new author image is still a mini twitter image.

Henry_Ashford

Thanks for reporting this issue and sharing the update. Avatar dimensions can have a noticeable impact on the overall appearance of a site, especially when profile images are displayed across comments and user profiles. I recently dealt with a similar sizing problem where a 16 inches reference was used while comparing display dimensions for a custom design project, and it reminded me how important it is to verify that the correct image size is being fetched from the API. Hopefully the latest update resolves the issue consistently on both the demo and live sites.