We are using the OneAll API on our website tunetrax.com for social sharing. We are using a CMS called Jamroom. Our users are reporting that when they try to share their posts through our platform to their connected media networks (Facebook, LinkedIn, Twitter, etc.), their posts are not showing up on those social media sites. We have made sure that all of our settings are correct and were advised by a OneAll support staff previously that the settings were correct and the issue must be on our side. With the help of the developers of our CMS, we spent several days trying to find the cause of the issue was but could not find anything on our end. However, what we did find is that we are getting successful status codes from the OneAll API for all of the configured sharing networks. Upon seeing this, our CMS developers have determined that the issue is not on our side. Not sure what could be causing the issue here, but according to the API response, these posts should be getting shared and they are not. Any help here would be much appreciated. Thank you!
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