Drupal OneAll Social Login seems stuck at redirect

Jeannette_Modic

Hello!
I have some users reporting an issue when they login where they basically get stuck. Here is the scenario I am currently troubleshooting:

Browser: chrome
Drupal 8 site latest version of OneAll Social Login
User goes to page they don't have access to and they click the "Connect with Google" button. Get a pop up with nothing on the screen, which is normal because they are already logged in to their email. Now, after this step the Access Denied page usually then goes to a onall page where you get the success message and then you are redirected to the page you were trying to access.

But, that isn't what happens. The user gets the pop up, but the Access Denied page doesn't redirect to OneAll. And they are seemingly stuck there. They can't login no matter how much they try or where they try.

My Social Login settings are set to redirect to the page they came from.

This user in question was last able to successfully login 6 days ago. This seems to be a sporadic problem. It's like some people are getting logged in, and others aren't.

Any ideas on what I can look at? Or why this might be happening?

Thanks!
Jeannette

Claude_Schlesser

Hi Jeannette,

could you post a link to your website?
I will have a closer look.

Best regards,

Paul_Hofma

Hello same problem here, website www.luvclan.eu.

The first time it asks me to login facebook and redirects me back to the acces denied page and than when i click the login button it directly turn me back to the acces denied page

Kalyl_Cie

Sometimes, issues can be related to melon playground browser cookies. Ask users to clear their browser cookies and cache and try the social login process again.