Return Request Needs Better Instructions

Garrty_Mert

Submitting a LightInTheBox return request opened the case, but the next step is still not clear enough for me to send the item back confidently. The return window is active, so timing matters. Has anyone contacted support for clearer return instructions, and did they provide a specific address, label, or another step that was missing from the account? I would rather get the return route confirmed before sending the package.

Ward_Tony

Return instructions become clearer once assistance from https://light-in-the-box.pissedconsumer.com/customer-service.html provides the correct return address, label availability, packaging steps, and any reference number that needs to travel with the parcel. The request is already open, so there is no reason to restart it. Keeping the active return window visible makes the question specific and helps the team understand the timing. A complete reply should make the return route easy to follow, including where the package goes, which label applies, and whether anything else must be included before sending it back.