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Unable to autodetect api connection

Michael_SeawardMichael_Seaward
in Vanilla
I have checked with my host provider and they have opened ports 80 and 4043. I have the plugin operational on my wordpress subdomain but, on my forum subdomain—using Vanilla Forums—I cannot get a connection to the API to enable the social login.

I would like for this to work so that I can then enable the single sign-on.
I have tried multiple versions of the Vanilla Forum turnkey plugin with no success. All I am getting is the html that says "Login with:" or "Register with"; the icons themselves are not showing.
If I could get this to work via plugins then it would be nice, doing the manual set-up is a bit of a hurdle and more time-consuming.

Using Vanilla Forums version 2.3.1
Tried turnkey plugin versions: 1.2, 1.3, & 1.4

No other plugins are enabled on the Vanilla Forum.

Answers

  • Claude_SchlesserClaude_SchlesserAdministratorOneAll Team
    Hi Michael,

    if the plugin is operational on your WordPress, then the connection on your Vanilla forum should work too.
    The icons should also be displayed even if the API detections fails.

    Could you please post a link to your forum?
    I will have a closer look.
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