Oneall Connection Doctor

Robert_Preville

January 2021 in Social Login

Social login is no longer working on my site. We have been using this for years and have not made any changes on our side. I am getting emails from "Oneall Connection Doctor" indicating something is wrong, but the instructions to "Autodetect" do not make sense.

1) Login to the administration area of your website.
2) Navigate to the Social Login settings.
3) Click on the Autodetect button and make sure that the test returns a green success message.
4) Click on the Verify button and make sure that the test returns a green success message.

I can not find "Social Login" settings in my account?

How do I fix the issue?
www.wilmingtonbiz.com

Answers

Claude_SchlesserAdministratorOneAll Team

February 2021 edited February 2021
Hi Robert,

the instructions are in fact specifically for users that have installed our plugins.

If you have a custom implementation, then you can execute the following command on your server:

~$ telnet ping.api.oneall.com 443

You should receive a result like this:

Trying 136.243.63.184... Connected to ping.api.oneall.com. Escape character is '^]'.

If you receive a different result, then your firewall might block the request from your server to our API.
Sonia_WhiteMember

April 2021 edited April 2021
Hi Robert,

the instructions are in fact specifically for users that have installed our plugins.

If you have a custom implementation, then you can execute the following command on your server:

~$ telnet ping.api.oneall.com 443
You should receive a result like this: happy wheels

Trying 136.243.63.184... Connected to ping.api.oneall.com. Escape character is '^]'.

If you receive a different result, then your firewall might block the request from your server to our API.

Okay, that makes sense. Thanks for the answers.