Drupal OneAll Social Login seems stuck at redirect

Jeannette_Modic

August 2018 in Drupal

Hello!
I have some users reporting an issue when they login where they basically get stuck. Here is the scenario I am currently troubleshooting:

Browser: chrome
Drupal 8 site latest version of OneAll Social Login
User goes to page they don't have access to and they click the "Connect with Google" button. Get a pop up with nothing on the screen, which is normal because they are already logged in to their email. Now, after this step the Access Denied page usually then goes to a onall page where you get the success message and then you are redirected to the page you were trying to access.

But, that isn't what happens. The user gets the pop up, but the Access Denied page doesn't redirect to OneAll. And they are seemingly stuck there. They can't login no matter how much they try or where they try.

My Social Login settings are set to redirect to the page they came from.

This user in question was last able to successfully login 6 days ago. This seems to be a sporadic problem. It's like some people are getting logged in, and others aren't.

Any ideas on what I can look at? Or why this might be happening?

Thanks!
Jeannette

Answers

Claude_SchlesserAdministratorOneAll Team

August 2018

Hi Jeannette,

could you post a link to your website?
I will have a closer look.

Best regards,
Paul_HofmaMember

May 2023

Hello same problem here, website www.luvclan.eu.

The first time it asks me to login facebook and redirects me back to the acces denied page and than when i click the login button it directly turn me back to the acces denied page
Josh_WellMember

June 28

You're describing an issue where users get stuck after clicking "Connect with Google" on a Drupal 8 site using OneAll Social Login. Normally, after the Access Denied page, users should see a success message and be redirected, but that’s not happening. This might be related to recent browser updates or session handling. Anyone else facing similar problems? Also, I was reading a cosmetic formulation services blog, any thoughts on how user experience applies across industries?
Alight_Motion_Mod_ApkMember

July 5

Hi Jeannette, thanks for explaining the issue. I've seen something similar before. It might be a problem with sessions or cookies, especially if the user is logged into Google. One solution I tried was clearing cookies or using incognito mode, which helped some users get past the Access Denied screen. Also, check the callback URL settings in the OneAll dashboard and ensure that OAuth scopes are correct. You can enable logging to see what happens after a login attempt. Since this issue happens randomly, it could also be due to browser extensions. I hope this helps! Let me know if you find a solution!
You can see- Alight Motion Mod Apk