Profile picture not displaying

Answers

• Fred_PinelMember

  October 2015

  Hi,
  Just to be sure, you have used version OneAll v 2.4.8 from the beginning? (when users first got their pictures).
  
  Thanks.
• Dan_RyanMember

  October 2015 edited October 2015

  Hi Frederic,
  
  I have just double checked the Admin log and yes that was the only version that I have installed. I have also noticed that one of the users has changed their profile picture on Facebook and that change hasn't updated on his forum account either.
  
  Anything I can do to test or fix it or can you guys take a look at the forum? If so, what would you need from me? The forum URL and a admin account?
  
  Thank you!
• Fred_PinelMember

  October 2015 edited October 2015

  Hi Dan,
  Thanks.
  Yes, could you just provide us the forum URL?
  
  Are the users without pictures from Twitter? Or otherwise have no email address in their profile, prompting the user to enter an address?
  There are limits to the picture extensions, and their sizes (not specific to our plugin). But that should be fine.
  
  Also, we do not update the profile pictures after user account is created.
  
  Thanks.
  
• Dan_RyanMember

  October 2015

  OK, That may pose a problem, as the ones who have signed up and not had their profile pic transferred will never have it updated automatically then? They will need to upload a pic manually. Also people tend to update their profile quite regularly and this was a feature I thought was already present in this extension. Is it possible to add a refresh on login it to your extension? Or at least allow Admin to refresh periodically? Even once a week would do!
  
  The Forum is: http://forums.ukhypnosisacademy.com
  
  I suspect the issue manifested once I installed Profile Side Switcher v0.0.1. I have disabled it and also disabled the oneall check for users to confirm their username and E-mail before the confirmation E-Mail is sent.
  
  Thanks for looking into it!
  
  Dan
• Dan_RyanMember

  October 2015

  Frederic,
  
  What are the limitations to the picture types and sizes? This would be really useful to know.
  
  Thanks,
  
  Dan
• Dan_RyanMember

  October 2015

  Hi Frederic,
  
  What are the optimal profile pic settings for phpbb?
  
  Any idea why the profile pics for so many users aren't working? I think most people use jpg or png anyway, I wouldn't have thought that many would have gif's? It seems Facebook also accepts tiff's, does oneall process them in any way, or are they discarded?
  
  Also, is it possible to incorporate a refresh for the profile picture on login or periodically (one a week by Admin or by cron job)?
  
  Thanks,
  
  Dan
  
  
• Dan_RyanMember

  October 2015

  Frederic,
  
  This may be connected, yes! But even if it is fixed now, how will it help the users already signed up to the forum without their profile pictures? There really needs to be an update to either pull profile pictures across on a per user basis or globally.
  
  I would also disagree, the users want their profile picture updated especially as most are business related. So maybe having it as an optional update for those that want it as I understand some may not want it for privacy reasons as you state. Maybe give each user the option to opt into auto updates and also give the option for a manually pull of their profile picture. I think that would be the ideal setup!
  
  Thanks,
  
  Dan
• Fred_PinelMember

  October 2015

  Hi,

  But even if it is fixed now, how will it help the users already signed up to the forum without their profile pictures?

  Right, it won't fix the already created profiles. They can always edit their avatar manually, or:

  Maybe give each user the option to opt into auto updates and also give the option for a manually pull of their profile picture

  Yes, that sounds good. When/if this is available, users with an updated profile picture would get this picture into the forum, which would also fix the first question.
  
  We'll see what we can do off that list!
• Dan_RyanMember

  October 2015

  Hey Frederic,
  
  That's great to hear! I think if you can let users and Admin's do it from users profiles that would be perfect!
  
  Thanks for you time in looking into this. I really appreciate it!
  
  Please let me know when you have been able to incorporate them in any updates.
  
  Thanks,
  
  Dan
• Dan_RyanMember

  October 2015

  Hi Frederic,
  
  I have a request for you, is there any way you can identify which users have used the Oenall method of signing up or if they have done it the traditional way?
  
  If not, could you please add it in the next update, it would make it a lot easier when trying to troubleshoot problems.
  
  Thanks,
  Dan
• Fred_PinelMember

  October 2015

  Hi Dan,
  The table phpbb_oasl_user lists the users related to OneAll.
  The user_id column is the PhpBB user id.
  
  Regarding adding it to the next update, not sure about this :-)
  As a side note: we've fixed the missing picture when the user goes through validation (also probably only available via github for the moment, and not yet deplayed on our site, soon)
  
  Regards.
• Dan_RyanMember

  October 2015

  Hi Frederic,
  
  Thanks for your reply,
  
  Where do I find those tables? is that in SQL?
  
  Do you have a link for the GitHub update? Is that an official release done by yourselves?
  
  Thanks,
  Dan