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White List Error Message Appearing even though I have put it in the whitelist

Will_ChandWill_Chand
in Questions
Hi Guys N Gals.

I have hopefully what seems to be a simple problem.

Error: [OneAll] To enforce the security of our services we require each domain to be whitelisted. Please click here to open your security settings and whitelist the domain www.socialcontacts.com.au. Reload this page afterwards.

Domain : socialcontacts.com.au

WhiteList:
socialcontacts.com.au
*.socialcontacts.com.au
www.socialcontacts.com.au

Only the first allowance works.

I have tried reordering, re-entering the data, but only the FQDN works still.

Thanks,
Will

Best Answer

  • Will_ChandWill_ChandMember
    Answer ✓
    Hi Frederic,

    Damn, yes I refreshed the cache with shift+ctrl and R ...


    It works, damn... I haven't had a caching problem for years!

    thanks,
    Will.

Answers

  • Fred_PinelFred_PinelMember
    Hi Will,

    So, given the domain name of your callback, socialcontacts.com.au, it works only when you add the FQDN (socialcontacts.com.au) in the whitelisted domains?
    If that is the case, then it is normal, because *.socialcontacts.com.au has a leading dot.

    Does adding the FQDN, as you did, fix the whitelist error?

    Thanks.
  • Will_ChandWill_ChandMember
    Hi Federic,

    The FQDN is the one that works. www. subdomain does not..No matter what I have in the whitelists

    EG
    works
    socialcontacts.com.au

    DOES NOT
    www.socialcontacts.com.au
    and
    *.socialcontacts.com.au

    This "software does allow for domains with the extra dot? eg .com.au and not just .com?

    Error [OneAll] To enforce the security of our services we require each domain to be whitelisted. Please click here to open your security settings and whitelist the domain www.socialcontacts.com.au. Reload this page afterwards.ks,

    Allowed Domains ( i have tried re-arranging these) (www. has never worked no matter what I try)
    socialcontacts.com.au
    *.socialcontacts.com.au
    www.socialcontacts.com.au

    Thanks,
    Will
  • Fred_PinelFred_PinelMember
    Hi,
    Have you tried clearing your browser's cache?
    Yes, whitelisting should work for your domain name.

    Thanks.
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