My users are not being able to sign-up via Twitter!

Answers

• Fred_PinelMember

  February 2016 edited February 2016

  Hi,
  Yes, this is normal, because by default Twitter does not provide email addresses.
  There might be a way to request additional permissions for your Twitter app, requiring their approval.
  
  Now, depending on the environment you're using (a CMS...) there are wasy to prompt the user to provide one when none is available.
  
  Regards.
• Samer_Al_SayahMember

  March 2016

  Hi Fred,
  
  I have whitelisted my App in Twitter and they approved it. My Settings in Twitter allows me to fetch user's email address. I also regenerated the tokens and updated oneall settings but still I am not able to receive the email address. Is there anything I should do?
  
  best,
  Samer
• Fred_PinelMember

  March 2016

  Hi,
  What is your oneall application subdomain?
  
  Currently we do not process email addresses from Twitter, because the situation never happened. If you can get these addresses, then we'll make changes so as to handle it on our side too.
  
  Regards.
• Samer_Al_SayahMember

  March 2016

  Hi Fred,
  
  Subdomain: dawriplus
  Public Key: 75fb279b-834e-4239-aea1-ff1fd6f1b439
  
  As mentioned earlier, our Twitter Application is now whitelisted and is allowed to fetch user's email addresses, thus oneAll can now fetch the emails for our Twitter App from users.
  
  Appreciate your support.
  Samer
• Fred_PinelMember

  March 2016

  Thanks.
  Could you also provide us with the URL for the website which uses Oneall?
  Sorry for not asking this before.
  
  Regards
• Samer_Al_SayahMember

  March 2016

  Hi Fred,
  
  Its http://test.secure.dawriplus.com/DPSSO/login
  
  Its in arabic, so Ill try to guide you through. You will click on the Twitter icon to log in, which integrates with your twitter account, then you will be redirected to the login page, which shows a red slipper telling you that we are sorry for not being able to fetch the email address.
  
  Let me know if you need any help.
  
  best,
  Samer
• Fred_PinelMember

  March 2016

  Hi,
  
  Indeed, the email address does seem sent by Twitter.
  As mentioned, we do not forward this to your website currently.
  We will add this to our todo list!
  
  Regards.
• Samer_Al_SayahMember

  March 2016

  Thanks Fred.
  
  Is their a timeline of when will this be available?
  Moreover, can you please ping me when this is done, so we enable Twitter registration on our live production server (as its currently on development environment and not enabled to public).
  
  best,
  Samer
  
• Fred_PinelMember

  March 2016

  You're welcome.
  
  Well, as soon as we get a whitelisted app, we can work towards adding this field, which should be complete in a few days (not the actual effort, but the time elapsed).
  If we do not get whitelisted by Twitter, we have other options so it will happen.
  So, about a week.
  
  Yes, we will definitely ping you when ready.
  Thanks!
• Fred_PinelMember

  April 2016

  Hi,
  Just to let you know we've run into some delays... But this is on our list!
• Samer_Al_SayahMember

  April 2016

  Thanks Fred.
  Will be waiting for your confirmation.
  
• Fred_PinelMember

  April 2016

  Hi,
  This is in place now. You may give it a try.
  
  Thanks.