User Explorer
Hi,
i'm new here (1st day) and i wonder if a user from two different social media (like FB & Google) should appear in User Explorer as two different persons or as One.
Now i can see two different persons for the same email address and name from Facebook & Google (mine). Is there a way to see uniuqe person with all linked social media o them?
thanks
Paris
i'm new here (1st day) and i wonder if a user from two different social media (like FB & Google) should appear in User Explorer as two different persons or as One.
Now i can see two different persons for the same email address and name from Facebook & Google (mine). Is there a way to see uniuqe person with all linked social media o them?
thanks
Paris
Best Answer
-
Claude_SchlesserAdministratorOneAll Team
Hi Paris,
what your developers can do is:
1) Read the email address, user_token and identity_token received from our API when the user registers.
2) Check if there is already an existing user with the same email address
3) Make sure you have a user_token for that user
4) Re-link the identity_token to the existing user_token
http://docs.oneall.com/api/resources/identities/relink-identity/
You should also implement our Social Link service, to that users can manually attach multiple social network accounts to their existing account. Here a guide: http://docs.oneall.com/services/implementation-guide/social-link/
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Answers
yes it's normal that each social network profile is displayed as a distinct entry.
If you click on the username, you can see a section User Identities on the bottom of the page.
If one and the same person has linked multiple social networks, then they will be listed there.
Regards,
The truth is that I checked “User Identities” in both “usernames” from Facebook and Google for the same person (same name & same email address) and there was only one provider for each username. After that i post this question.
This means that something is wrong and the OneAll system doesn't recognize the person as one ?
regards
Paris
does anyone know what could be wrong and i don't have more than one identities when i'm looking one username of a person whitch have been logged with Facebook & Google (same name & email address for both)
could you please tell me which platform (WordPress, Joomla ... ) you are using?
Regards,
have you implemented Social Login on your own or was it provided by the Kentico platform?
Regards,
I'm on BI team and i'm trying to take advantage of this new feature...