Back to oneall.com

Able to login only via Facebook

Mika_PerkiomakiMika_Perkiomaki
in Questions
Hello!

One of our users reported that he can only sign on using his Facebook account. That is how he originally registered. Is this a feature of OneAll or a bug?

Best wishes,

Mika

Best Answer

  • Claude_SchlesserClaude_SchlesserAdministratorOneAll Team
    edited July 2017 Answer ✓
    Hi Mika,

    I now registered on your Forum using Google. Then I used the "Password Lost" feature in order to receive a new password. Then I logged in using my username/password and it worked.

    It is possible that your users tries to login using his Facebook username and password? This will not work. For security reasons neither OneAll nor your forum have access to the users' social network passwords.

    When a user logs in using a social network account, the plugin generates a random password. This password is normally not needed as the user logs in using his social network account. If the user nevertheless wants to login using a username/password combination he needs to use the "Password Lost" feature in order to receive a new password.

Answers

Login to your OneAll account to add a new comment

Welcome!

Please sign in to your OneAll account to ask a new question or to contribute to the discussions.

Please click on the link below to connect to the forum with your OneAll account.

Ask a question

Information

Products & Services

Categories