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Facebook authentication issues

Can you please help us understand the Facebook issues we’re encountering. We’ve configured our Facebook per the instructions and most of our social logins are successful; however, we also get a handful every day from Facebook that result in the following error from the API:

“The user did not authenticate successfully”

What is causing this error? It doesn’t seem to be anything in our control.

Please advise. This question is also posted here:


  • Hello, any thoughts on this issue?
  • Hi Brian,

    I already replied this to your ticket:

    Hi Jeremy,

    could you please send me a link to the page where we can test your Facebook login?
    We will have a closer look.

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