Facebook authentication issues

Brian_Clapp

Can you please help us understand the Facebook issues we’re encountering. We’ve configured our Facebook per the instructions and most of our social logins are successful; however, we also get a handful every day from Facebook that result in the following error from the API:

“The user did not authenticate successfully”

What is causing this error? It doesn’t seem to be anything in our control.

Please advise. This question is also posted here:

https://oneall.atlassian.net/servicedesk/customer/portal/1/SUPPORT-459

Brian_Clapp

Hello, any thoughts on this issue?

Claude_Schlesser

Hi Brian,

I already replied this to your ticket:

Hi Jeremy,

could you please send me a link to the page where we can test your Facebook login?
We will have a closer look.

Regards,